Refund policy

RETURNS AND REFUNDS POLICY
Last updated: 17 September 2026

You have 14 calendar days from receiving your order to exercise your right of withdrawal without giving a reason, subject to any applicable legal exceptions.

To start a return, email notgivenbrand@gmail.com with your order number. We will provide the steps to follow and the returns address. Products must be sent back without undue delay and no later than 14 calendar days after you notify us of your decision to withdraw.

The customer pays return shipping costs unless the item arrived defective, damaged or incorrect due to an error by CanCalma. The customer is only responsible for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Once we receive the product or proof of its return, we will process the refund using the same payment method used for the purchase, unless expressly agreed otherwise. We will refund the amounts due under applicable legislation. If a product is defective, damaged or incorrect, contact us as soon as possible and include photographs where possible.

Orders may be cancelled before they have been prepared. If they have already been prepared or shipped, this returns policy applies.

This policy does not limit consumers' statutory rights, including the applicable statutory guarantee of conformity.